They only answer from your data
Ana and Malu use only what the business has set up. If the information isn't there, they don't make up prices, times or policies.
About Staffra
Virtual receptionists on WhatsApp for Brazilian small businesses
Staffra is a Brazilian platform of virtual receptionists for WhatsApp, Instagram and websites. Ana books appointments for service businesses such as barbershops, salons, clinics and studios, and Malu answers and sells for online shops, around the clock, using only the information the business provides.
Who it's for
Ana works for businesses that run on appointments. Each trade has a page explaining how she works day to day:
For shops that sell on WhatsApp and Instagram, Malu answers questions about products, prices and stock and takes the customer to the shop's checkout.
How it works
- Step 1
You set up your business
Services, prices, hours, staff and the things customers usually ask. For Malu, your catalog from a spreadsheet or Shopify.
- Step 2
You connect your channels
WhatsApp through Meta's official connection, Instagram, Telegram, your website chat and a direct link for your bio.
- Step 3
Ana and Malu take over
They answer customers around the clock, book appointments and take customers to checkout. You follow everything in the dashboard and can take over any conversation.
What they do, and what they don't
They hand the chat to your team
When a customer asks for a person or the topic goes beyond what they know, they say so and, if you allow it, hand over the chat with its full history.
They use official WhatsApp
The connection goes through Meta's official integration. You can use the number your business already has or a new one.
They leave professional decisions to you
At clinics and studios, health questions, pain or urgency go to the team. They handle the front desk and the schedule.
Staffra at a glance
- What it is
- A platform of virtual receptionists for WhatsApp, Instagram, Telegram and websites
- Staff
- Ana (appointments) and Malu (sales), included in every plan
- Price
- From R$ 197 a month
- Free trial
- 7 days, charged only after 7 days or 500 replies, whichever comes first
- Contract
- No lock-in and no setup fee
- Meta's official connection, with your current number or a new one
- Integrations
- Google Calendar, Shopify and spreadsheet catalog
- Setup
- Usually under 30 minutes, no coding
- Site languages
- Portuguese, English and Italian
- Built for
- Barbershops, beauty salons, nail technicians, dental clinics, nutritionists, pilates studios and online shops
The company
Staffra is a product of PULSAR LTDA, a Brazilian technology company. Data handled by the platform follows the LGPD, Brazil's data protection law, as described in the privacy policy.
- Legal name
- PULSAR LTDA
- CNPJ (company ID)
- 58.261.994/0001-80
- Contact
- contato@staffra.io
- Website
- www.staffra.io
- Country
- Brazil