You can't leave a client to reply
In the middle of polish or an extension, stopping to type isn't an option. The message waits, and the new client looks for someone else.
For nail technicians
WhatsApp virtual receptionist for nail technicians
While you're in the middle of a gel extension, Ana, Staffra's virtual receptionist, answers WhatsApp, gives the price, shows the open slots and books. If the client needs to change the day, she reschedules in the same chat.
- Official WhatsApp by Meta
- From R$ 7 a day
- Cancel anytime
What is a virtual receptionist for nail technicians?
It's an automatic front desk on WhatsApp that gives prices, shows open slots, and books and reschedules clients without you putting down what you're doing. At Staffra, that receptionist is Ana: she follows your services, lengths and cancellation rules, and hands the chat to you when the client asks.
With your hands busy, nobody answers WhatsApp
Nail work takes both hands, and clients don't wait. Every message left for later is a slot that might walk away.
Last-minute changes leave gaps
"Oh, I can't make Friday". Without someone to offer another slot right away, the client disappears, and Friday's slot stays empty.
Requests come in at night
Clients remember to book their maintenance when they get home. If nobody answers, they book with whoever replies first.
What a chat with Ana looks like
A client messages at 10pm, with the studio closed, and then changes her mind. Ana handles both:
Ateliê das Unhas
Online now
- Hi! I'd like a manicure and pedicure Friday afternoon
- Hi! Manicure and pedicure is R$ 80. On Friday afternoon Amanda has: 2:00pm, 3:00pm and 4:30pm. Which do you prefer?
- 3pm. Juliana Melo, ju.melo@email.com
- All set, Juliana! Manicure and pedicure with Amanda, Friday at 3:00pm.
- Oh, I just remembered I can't make Friday. Can we move it to Saturday?
- Of course, no problem! On Saturday Amanda has: 9:00am, 10:00am and 1:30pm. Which works best?
- 10am then
- Rescheduled! Manicure and pedicure with Amanda, Saturday at 10:00am. The confirmation is on its way to your email.
Built for a fully booked schedule
Ana works with what you set up: your services, your prices and your hours. She doesn't make up prices or promise a slot that doesn't exist.
Reschedules in the same chat
When a client needs to change the day, Ana finds another open slot and moves the booking in one go, without cancelling and rebooking. The old slot is freed up for someone else.
The real length of every service
Polish, manicure and pedicure, gel extensions, maintenance: each service has its own time, and you can add a gap to tidy your station between clients.
Cancellation rules
You set how many hours before a client can cancel in the chat and the minimum notice for booking. Ana sticks to both without needing you.
A schedule for each technician
If the studio has more than one nail tech, each has their own schedule. Clients can ask for someone by name, and Ana shows only their slots.
Email confirmation and reminder
Every confirmed booking sends the client an email, and a reminder arrives before the appointment so she doesn't forget.
On WhatsApp, Instagram and your website
The same Ana answers on your official WhatsApp, Instagram DMs, Telegram and your website chat. Connecting through your own Meta account, you keep using WhatsApp Business on your phone.
You stay in control of the conversation
Ana only answers from what you've set up. If a client asks about something that isn't there, or wants to talk to you, she doesn't make things up: she says she'll get someone and, if you allow it, hands over the chat with its full history. From the dashboard, you can take over any conversation whenever you like.
Get started in under 30 minutes
- Step 1
Add your services
Enter the name, length and price of each service, like manicure, pedicure, manicure and pedicure, extensions and maintenance.
- Step 2
Set your hours
Enter your working days and hours and days off, and connect Google Calendar if you already use it.
- Step 3
Connect WhatsApp
Use the number you already have or a new one. From then on, Ana starts answering.
Pricing
Plans start at R$ 197 a month, with both Ana and Malu included. The first 7 days are free: you're only charged after 7 days or 500 replies, whichever comes first. There's no setup fee, and you can cancel from your dashboard anytime.
Frequently asked questions
Can Ana reschedule without me stepping in?
Yes. When a client asks to change the day, Ana shows the open slots and moves the booking right away, within the cancellation deadline you set.
What if a client wants to cancel at the last minute?
You set how late a client can cancel in the chat, for example 12 hours before. After that, Ana won't cancel through the chat.
Does she answer questions about prices?
Yes, based on what you set up: each service's price and your studio details, like payment methods and address. If it isn't set up, she won't make it up.
Does it work if I work on my own?
Yes. With a single technician, Ana books everything into your schedule. If the studio grows, just add more technicians, each with their own hours.
Do I need to change my WhatsApp number?
No. The connection goes through Meta's official integration, with the number you already have on WhatsApp Business or a new one. Connecting through your own Meta account, you keep using the app on your phone.