Your next customer might message at 11pm. Who's going to answer?
Malu sells and Ana books appointments on WhatsApp, any time of day, using your real prices, stock and opening hours, and never makes things up. Ready in minutes, no code.
- Official WhatsApp by Meta
- From R$ 7 a day
- Cancel anytime
Malu · Sales
Online on WhatsApp
Here's an option that fits what you described:
It arrives within 3 days in your area. Want the link to check out?
Done! Here's the link to check out:
yourstore.com/checkoutWorks with the tools you already use
Two employees, each with one job
Malu handles sales and Ana handles your calendar. Hire only who you need, or both: they're included in every plan.
Malu
Sales
WhatsApp, Instagram and your siteUnderstands what the customer wants, recommends the right products from your catalog and answers price, stock and policy questions from what you've set up. Takes ready buyers to your store's checkout without being pushy.
When it matters, she brings you in
When you allow it, if a customer asks for a person or the conversation goes beyond what she knows, she hands it to someone on your team, with the full history at hand.
One employee, all your channels
Connect to official WhatsApp, Instagram, Telegram and your website. Same employee, same memory, everywhere.
See the dashboard from the inside
These are the real screens you'll use every day.
Every conversation in one place
See what they answered on each channel, who's ready to buy, and step in whenever you want.
She never makes up prices, stock or delivery times
Malu and Ana only answer with what's set up in Staffra. When the information isn't there, she doesn't guess: she asks someone on your team to confirm.
Tell us about your business
Description, payment methods, delivery, returns and frequent questions, all in plain text.
Bring your products or services
Import your catalog from a spreadsheet or Shopify, or add your services and opening hours.
Connect a channel
WhatsApp, Instagram, Telegram, your website chat or a direct link.
Can you deliver to Manaus by Friday?
I don't have the delivery time for Manaus on record yet. I'll check with the team and get back to you.
She answers from:
- Catalog
- Shopify
- Your business
- Policies
- Frequent questions
- Services and calendar
An employee who never takes a day off
Run the numbers for your own business.
Hiring someone or using Staffra
With StaffraMalu and Ana- Hours answering per week
44h
168h
- Nights, weekends and holidays
- Off the clockAlways answers
- Response time
- Depends on the queueSeconds
- Conversations at once
- One at a timeAs many as arrive
- Price and stock
- Has to checkAlways what you set
- Days off, vacations and absences
- Needs coverNone
Brazilian labor law (CLT) caps a work week at 44 hours. A week has 168.
Which plan fits you
Enter what you spend today and how many conversations you get. The math happens right here on the page, nothing is sent.
Add salary, taxes and benefits of whoever answers your customers.
We estimate about 5 replies per conversation.
Recommended plan
Getting started
R$ 197/month
Up to 3.000 replies a month, about 600 conversations.
You'd use about 25% of the plan.
Today, per month
—
Only during team hours
With Staffra, per month
R$ 197
24 hours, every day
Enter what you spend today to see the difference.
Staffra doesn't have to replace anyone: it answers while your team can't, and brings you in when it matters.
Simple plans, with Malu and Ana in all of them
Every plan comes with official WhatsApp, Instagram, Telegram, website chat and direct link. What changes is how many replies your team can send.
How do you want to use WhatsApp?
Custom
Multiple locations or very high volume, on negotiated terms.
Let's talk
- Dedicated support from someone on our team
- Features built on demand for your business
- Integration with the systems you already use
- Negotiated reply volume
All of this in every plan
- Malu for sales and Ana for scheduling
- WhatsApp, Instagram, Telegram, website chat and direct link
- Catalog from a spreadsheet or Shopify
- Scheduling with Google Calendar
- Replies only from your own data
- Hands the conversation to your team
- Conversation inbox and reports
- Name and photo your way
- Unlimited users
7 days free. We ask for a card up front but only charge after 7 days or 500 replies, whichever comes first.
Every message your team sends a customer counts as one reply. Estimate for replies to customers in Brazil within 24 h of their last message. Appointment reminders cost about R$ 0.04 each and promotional messages about R$ 0.38.
Ana works for businesses like yours
Staffra is a Brazilian platform of virtual receptionists for WhatsApp, Instagram and websites. Ana books appointments for service businesses such as barbershops, salons, clinics and studios, and Malu answers and sells for online shops, around the clock, using only the information the business provides.
- BarbershopsA schedule per barber, haircut-and-beard combos and replies even past midnight.
- Beauty salonsInstant prices, a choice of stylist and long services without overlaps.
- Nail techniciansBooks and reschedules in the same chat, with cancellation rules.
- Dental clinicsCheck-ups booked after hours, a schedule per dentist and insurance questions.
- NutritionistsIn-person or online appointments, follow-ups and pre-visit instructions.
- Pilates studiosTrial classes, private classes and a schedule per instructor.
Frequently asked questions
How do Malu and Ana learn about my business?
You fill in your business information (description, payments, delivery, returns and frequent questions), bring your catalog from a spreadsheet or Shopify and, for Ana, add your services and hours. They answer only from that.
What if a customer asks something she doesn't know?
She doesn't make it up. If the information isn't set up, she asks someone on your team to confirm or, if you allow it, hands the conversation to a person with the full history at hand.
How does the free trial work?
It's 7 days free. We ask for a card up front, and you're only charged after 7 days or 500 replies, whichever comes first. Cancel before that and you pay nothing.
Do you use official WhatsApp? Can I keep my number?
Yes. We connect through Meta's official connection, and you can use the number you already have in the WhatsApp Business app or a new one. Every plan includes WhatsApp, and you choose how to use it: with your own Meta account, paying Meta directly and at cost (1,000 free replies a month and about R$ 0.04 each after that), or all through Staffra, with the fees already in the price. If you won't use WhatsApp, you don't need a Meta account or card and pay nothing extra.
Is there a contract or setup fee?
There's no setup fee. You cancel from the dashboard whenever you want, without talking to anyone, and your plan stays active until the end of the period you've paid for. On the yearly plan, that means cancelling stops the next renewal.
How long does it take to get started?
Usually under 30 minutes. The dashboard shows a step-by-step guide that checks itself off as you set things up.