An unanswered message is an empty chair
Whoever messages on WhatsApp almost always wants a slot today or tomorrow. If the reply takes too long, they book down the street, and the slot that could have been yours stays empty.
For barbershops
WhatsApp virtual receptionist for barbershops
While you've got the clippers in hand, Ana, Staffra's virtual receptionist, answers WhatsApp, asks which barber the client wants and books a slot that's actually free. Day, night and Sunday.
- Official WhatsApp by Meta
- From R$ 7 a day
- Cancel anytime
What is a virtual receptionist for barbershops?
It's an automatic front desk on your barbershop's WhatsApp that chats with clients like a person, checks each barber's schedule and books the appointment on its own, at any hour. At Staffra, that receptionist is Ana: she only uses the services, prices and hours you set up, and gets the team when a client asks for a person.
Your barbershop's WhatsApp never stops while you cut
Every barbershop knows the scene: a full chair, messages piling up, and the client who gives up because nobody answered in time.
The back-and-forth eats your day
"Is 3pm free?", "What about with Rafael?", "Can it be later?". Every booking turns into five messages, usually answered between cuts with your hands full.
Clients think of booking when you're closed
Plenty of people decide to get a haircut at night or on Sunday. With nobody to reply, the request waits until the next morning, and by then they've gone somewhere else.
What a chat with Ana looks like
A client messages at 11pm, with the shop closed. Ana handles it all on her own:
Barbearia Navalha
Online now
- Hey! Any time for a haircut and beard tomorrow afternoon?
- Sure! Would you like Mateus or Rafael?
- Rafael works
- Tomorrow afternoon Rafael has these open slots: 2:00pm, 3:30pm and 4:00pm. Which one suits you?
- 4pm, done
- Perfect! To confirm, can you send me your full name and email?
- Lucas Andrade, lucas.andrade@email.com
- All set, Lucas! Haircut and beard with Rafael, tomorrow at 4:00pm. You'll get a confirmation and a reminder by email before your appointment.
Built for barbershop life
Ana works with what you set up: your services, your barbers and your hours. No made-up prices, no promising a slot that doesn't exist.
Every barber has their own schedule
Add Mateus, Rafael and whoever else cuts. The client picks who they want, and Ana shows only that barber's slots. With no preference, she books whoever is free, balancing the day.
Haircut, beard and combos with the right timing
Each service has its own length, and you can add a gap between clients. A haircut-and-beard combo takes up its real time on the schedule, without running into the next client.
Never books two clients at once
Ana checks your opening hours, days off and existing bookings, including each barber's Google Calendar. A taken slot is never offered again.
Reschedules and cancels without you stepping in
If a client needs to change the time, Ana sorts it out in the chat. You set the minimum notice for booking and the cancellation deadline, and she sticks to both.
Email confirmation and reminder
Every confirmed booking sends the client an email, and another one arrives before the appointment so they don't forget.
On WhatsApp, Instagram and your website
The same Ana answers on your shop's official WhatsApp, Instagram DMs, Telegram and your website chat. Connecting through your own Meta account, you keep using WhatsApp Business on your phone.
What if the client wants to talk to you?
If a client asks for the owner, or asks about something you haven't set up, Ana doesn't make things up: she says she'll get someone and, if you allow it, hands the chat to your team with the full history. From the dashboard, you can take over any conversation whenever you like.
Get started in under 30 minutes
- Step 1
Add your services
Haircut, beard, combo and line-up: the dashboard suggests the most common barbershop services with their lengths, and you just adjust names, times and prices.
- Step 2
Add your barbers and hours
Say who cuts on which days and hours, and connect Google Calendar if you already use it.
- Step 3
Connect WhatsApp
Use the number your shop already has or a new one. From then on, Ana starts answering.
Pricing
Plans start at R$ 197 a month, with both Ana and Malu included. The first 7 days are free: you're only charged after 7 days or 500 replies, whichever comes first. There's no setup fee, and you can cancel from your dashboard anytime.
Frequently asked questions
Can Ana book with a specific barber?
Yes. Every barber has their own schedule. When a client asks for someone by name, Ana shows only that barber's slots. With no preference, she books whoever is free, balancing the day.
What about a client who wants a slot right now?
Ana only offers slots that are genuinely free. You set the minimum notice for a booking: at 1 hour, for example, she won't book anything in the next 60 minutes, so you're never caught off guard.
Can I approve each booking before it's confirmed?
Yes. With approval on, the client's request stays pending until you approve or decline it in the dashboard, and the client gets the answer by email.
Does she answer questions about prices and payment?
She does, based on what you set up: each service's price and your business details, like payment methods and address. If the question is about something you haven't added, she won't make up an answer.
Do I need to change my shop's WhatsApp number?
No. The connection goes through Meta's official integration, and you can use the number you already have on WhatsApp Business or a new one. Connecting through your own Meta account, you keep using the app on your phone.