First-timers have questions
"How does the appointment work?", "How much is it?", "Do you do online?". Without a quick, clear answer, they put it off, and often don't come back.
For nutritionists
WhatsApp virtual receptionist for nutritionists
Ana, Staffra's virtual receptionist, explains how the first appointment works, says whether you see patients online, gives the price and books an open slot. Even when the patient decides to start at 6am.
- Official WhatsApp by Meta
- From R$ 7 a day
- Cancel anytime
What is a virtual receptionist for nutritionists?
It's an automatic front desk on WhatsApp that explains how the appointment works, in person or online, gives prices and books the patient into an open slot, even outside working hours. At Staffra, that receptionist is Ana: she works only with what you set up and leaves questions about food to you.
The decision to start doesn't wait for business hours
Plenty of people decide to sort out their eating on a Monday morning or a Sunday night. If nobody answers then, the motivation fades.
You're with a patient, and WhatsApp piles up
During an appointment, you can't reply to anyone. By the end of the day the list is long, and some of those patients have given up.
In-person and online in the same schedule
Juggling both kinds of appointment, each with its own length and price, over messages is easy to get wrong.
What a chat with Ana looks like
Someone messages at 6:48am, before the practice opens. Ana explains, answers and books:
Nutri Viva
Online now
- Hi, I've never seen a nutritionist, how does the appointment work?
- Hi! In the first appointment Jennifer gets to know your routine and goals and puts together a meal plan for you. It costs R$ 250.
- Do you do online? I live far away
- We do! The online appointment costs R$ 200 and is done by video. Would you like to book?
- Yes! Could it be Monday morning?
- Monday morning has: 8:00am, 9:30am and 10:00am. Which do you prefer?
- 10am. Carla Souza, carla.souza@email.com
- All set, Carla! Online appointment with Jennifer, Monday at 10:00am. The confirmation is on its way to your email.
Built for a practice's routine
Ana works with what you set up: appointment types, prices, hours and instructions. She doesn't create meal plans or answer health questions for you.
In-person, online and follow-up appointments
Add each kind of appointment with its own length and price. Ana explains the difference and books whichever the patient chooses.
The details you need, before the appointment
Name, email and phone and, if you want, date of birth and your own questions, like "What's your goal?". Ana asks for all of it in the chat and saves it with the booking.
Instructions before the appointment
"Do I need to bring anything?". Ana answers with the instructions you set up, like bringing recent test results.
Only in open slots
Ana checks your working hours, days off and existing bookings, including Google Calendar. She never books two patients at the same time.
Rescheduling and cancelling, with rules
Patients reschedule or cancel in the chat, within the deadline you set. Once it has passed, Ana won't cancel through the chat.
Email confirmation and reminder
Every confirmed appointment sends the patient an email, and a reminder arrives beforehand to help prevent no-shows.
A question about food or health? The chat comes to you
Ana only answers from what you've set up. When a patient asks something only the nutritionist can answer, she doesn't improvise: she says she'll get you and, if you allow it, hands over the chat with its full history. The details collected in the chat are only the ones you configure, and Staffra handles them in line with the LGPD, Brazil's data protection law.
Get started in under 30 minutes
- Step 1
Add your appointment types
First appointment, follow-up and online appointment: enter the name, length and price of each.
- Step 2
Set your hours
Enter your working days and hours and days off, and connect Google Calendar if you already use it.
- Step 3
Connect WhatsApp
Use the number you already have or a new one. From then on, Ana starts answering.
Pricing
Plans start at R$ 197 a month, with both Ana and Malu included. The first 7 days are free: you're only charged after 7 days or 500 replies, whichever comes first. There's no setup fee, and you can cancel from your dashboard anytime.
Frequently asked questions
Does Ana tell in-person and online appointments apart?
Yes. Each appointment type is a service with its own length and price. Ana explains the options and books the one the patient chooses.
Does she answer questions about diets?
No. Ana handles the front desk and the schedule, based on what you've set up. Questions about food and health stay with you: she says she'll get you and, if you allow it, hands over the chat.
Can I collect information before the first appointment?
Yes. Besides name, email and phone, you can ask for date of birth and add your own questions, like the patient's goal. Ana asks for all of it in the chat.
What happens to patient data?
Ana only asks for the details you configure, and they're stored in your dashboard alongside the appointment. Staffra handles this information in line with the LGPD, Brazil's data protection law, as described in our privacy policy.
Do I need to change my WhatsApp number?
No. The connection goes through Meta's official integration, with the number you already have on WhatsApp Business or a new one. Connecting through your own Meta account, you keep using the app on your phone.